Ethics & Policies
"My Counsellor at Resilience Counselling truly listens and offers thoughtful perspective, especially around relationships and family, helping me feel calm and more confident."
Ethics
We practice according to the NZ's biggest associations code of ethics documents which is grounded in the principles of Te Tiriti o Waitangi and New Zealand law.
Confidentiality
Client information is stristly confidentialy and not shared with anyone unless there is a risk to personal or safety of others, in whihc case information may be shared with appropriate people and professionals according with legal and ethical regulations.
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Policies
Internet bank payments
Bookings paid via internet banking must be made at least 48 hours before the session. The booking will be confirmed once the payment is visible in our bank account.
Feedback
We genuinely value your feedback. If you've paid for our service and believe it did not meet your expectations, please don't hesitate to contact us.
Thank you for helping us improve.
Cancellation Policy
We understand that plans can change and aim to be as fair as possible with our refund process:
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Full Refund: Available for cancellations made 48 hours or more before the scheduled session time.
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Partial Refund ($60): Available for cancellations made 24–48 hours before the session. At this stage, it's often difficult and time-consuming to find someone else to fill the slot.
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No Refund: For cancellations made less than 24 hours before the session. However, we understand that unexpected circumstances happen—so please let us know the reason. There may be some flexibility depending on the situation.
Thank you for your understanding and support.